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Refunds and Returns Policy

POLICIES

  • All returns must be accompanied by the original receipt or packing slip.
  • Shipping and handling charges are non-refundable.
  • All products must be unused and undamaged to ensure a full credit. We will not accept Cash On Delivery packages (COD) or third-party billing for returned merchandise. All COD packages will be refused.
  • We cannot be responsible for items that we do not receive.
  • In the event an item is damaged during shipment, please contact the carrier with your tracking number.
  • Original form of payment will be credited for your refund.
  • Returns over $500 without a proof of purchase cannot be processed. Purchases for resale will not be accepted for returns, regardless of dollar amount.
  • Returns must be prepaid, insured by the customer, and shipped via the carrier of your choice.
  • We reserve the right to refuse a refund request if it does not comply with these policies.


ONLINE RETURNS

  • You may return your new or unused product online within 60 days (90 days if purchased on/after March 1, 2020) of purchase with the original receipt or online packing slip.
  • Refunds will be made in the form of original payment.
  • All returns must be accompanied by the original receipt or packing slip.
  • We reserve the right to refuse a refund request if it does not comply with this policy.


STEPS TO COMPLETE AN ONLINE RETURN

  1. Login
    • Do you have an account? Sign into your account and view your “Order History” to initiate a return.
    • Don't have an account? You can look up an order via Order Status to use an email or order number along with the billing zip code to initiate a return.
    • No proof of purchase, for example a gift. Call our customer service
  2. Repack Merchandise
    • Package the merchandise in its original container, if available.
    • Enclose the completed Return Form and the original receipt or packing slip.
  3. Ship Merchandise
    • Affix the return label to the container.
    • Ship the container to:

      TopStaTrade
      14100 San Pedro Ave., Ste. 201
      San Antonio, Texas, 78232

We do not process exchanges at this time; however, you may order a replacement item at any time by placing a new order, and you may return your previous order for a refund using our online return process listed above.